Salon Etiquette

Each and every appointment you book, that time is set aside exclusively for you. Our full attention is dedicated to each client for the entire duration of their time with us.

If you would like a treatment with little to no talking, we are always happy to oblige your requests.

Please inform your therapist if you would like a particular style of music played or if the room needs be warmer or cooler. If massage pressure is too firm or too soft, please inform your therapist.

Your treatment time should be spent just how you would like, and we want you to be as comfortable and relaxed as possible.

Phone Policy

Please switch your phone off or turn on to silent mode when you arrive for your relaxation treatment so you can relax and enjoy your experience with no interruptions or distractions.

We do understand this is not always possible. Please note that in the event of you taking a call during your treatment time, this may prevent us from being able to perform your treatment to the full extent.

As we do run strictly by appointment, we may not be able to extend your treatment time to accommodate interruptions.

Safety

In the interest of safety we do ask that you attend your appointment alone.
We understand this can impose inconvenience to you in terms of childcare.
Unfortunately during most treatments you will not be able to care for little ones.
Keeping in mind there is hot wax, chemicals and machinery that can pose risks to little ones unattended.

Special Health Considerations and Your Privacy

In the event that your therapist is unwell, we will endeavour to provide you with as much notice as possible if we need to cancel your appointment.

In order to protect all our staff and other guests, if you are unwell or have cold or flu symptoms you may be refused treatment. If you are contagious, please be considerate of others and stay at home.

You will be asked to complete a confidential consultation form prior to your treatment.

This form helps us to determine the best possible treatment for your individual needs. Some pre-existing conditions may prevent you from having a specific treatment or we may have to adjust your treatment to ensure your well-being. Please answer this form honestly and accurately.

 Guests with high blood pressure, diabetes, heart conditions, varicose veins, are pregnant or with any other health conditions are advised to consult their doctor prior to seeking spa services.

At time of booking, please inform us of your medical conditions including pregnancy, as some services may not be suitable.

Skin Care Policy for Advanced Treatments

When embarking on an advanced treatment program – such as IPL skin revision, chemical peels & skin needling. Our salon policy does require you to be using active skin care and post treatment kits.

Active skin care prepares your skin for the treatments ahead, this will help eliminate any adverse reactions and ensure your achieved outcome is maintained.

Post treatment kits and products will also ensure your skin is given the care and nourishment it needs post treatment. Please see our treatment info sheets here.

On this basis we will not begin advanced skin treatments without the appropriate skin care use.

We reserve the right to refuse treatment.

Booking & Cancellations

All Prices include GST and are subject to variation without notice.

Treatment bookings are not confirmed until the booking deposit has been received by us.

Deposits vary depending on the length and nature of the treatment.

Deposits can be paid online when making your booking with credit/debit card or a gift voucher and in salon with cash, card, gift voucher, Zippay and Afterpay.

If calling to make a booking, please have your voucher, debit or credit card handy to make payment over the phone.

Bookings without a deposit paid expire after 48 hours and are not held.

When your booking is made you will receive an email confirming the date, time and treatment booked. You are able to reschedule online through this email up to 24 hours prior to your treatment time.

You will receive a second email 72 hours out from your booking as a reminder it is coming up.

48 hours prior to your booking you will receive a confirmation text.

We require confirmation no later than 24 hours prior to your booking. This is done by replying to the text with Y or Yes – N or No.

We reserve the right to cancel unconfirmed bookings.

No response 24 hours prior the booking will be cancelled and deemed late cancellation.

Cancellation fee within 24 hours of the booking is 50% of the treatment cost.

Cancellations on the day or no-show fee is 100% of the treatment cost.

Cancellation fees will be added to your account/deducted from prepaid packages/redeemed from your gift voucher/charged to your card on file/redeemed from any store credits and no further bookings will be accepted until the balance has been paid in full.

If you no show or late cancel and wish to book again you will be required to prepay your treatment at the time of booking.

3 late cancellations or no shows – we reserve the right to refuse service on this basis.

All deposits paid will be deducted from your treatment price at checkout in salon.

If your contact details need to be updated this can be done anytime by calling the salon or sending us a text with the new updates on 0413164942.

Deposits paid and not redeemed (in the case of rescheduling or cancelling your treatment in line with our policies) will revert to a credit on your account with. Any credits can be used when paying the balance of your next treatment in salon.

You may also keep your deposit as a credit on file for future treatments, although you may at any time request to use this.

Sending someone in lieu of your appointment.

If this is for a treatment that does not require a skin consultation or patch test of any kind, we are happy to go ahead with the treatment on your friend or family member.

Advanced treatments – this will not be accepted, and our cancellation policy applies.

We do request they check our website for any potential allergy alerts or contraindications. Notice of change will need to be given as we often prepare for our regulars ahead of time and a consultation form will need to be filled out on the day by the person attending. Please send through their contact details and inform them to arrive 5-10 minutes early.

If you are booking as a treat for a friend or family member and would like this to be a surprise, please get in contact with us and we will assist you with this. If you are planning to pay for the treatment for them, we do ask that you contact us 24 hours prior to do so to avoid any confusion on the day.

Please ensure they arrive 5-10 minutes early to fill in the consultation form and ensure you have alerted us to any known allergies

Refund Policy

We have a no refund policy on purchase of our products or services in the event you change your mind.
Treatments are not transferable to other individuals, either when purchased individually or when multiple treatments are prepaid.

Refunds will only be provided where required under the Australian Consumer Law
In this event, the refund will be given via the method you originally used to pay.

Pre-Paid Packages

Pre-paid packages are valid for 3 years.
They are not transferable to another service or person.
These are heavily discounted services in the packages.
When you pay for 7 and receive 10 (among our many other discounted packages)
If you choose to cease the treatments a salon credit will be provided on the following basis.
The full treatment price will be deducted from what you paid.

If you paid for 7 and receive 10 in the package and use 5 of the treatments then wish to cease this treatment.
We will then deduct the 5 treatments at full price from what you have paid and credit you the remaining balance.

This method is applied to all prepaid packages.

Late Arrivals

We ask that you attend your appointment on time or 5 minutes early please.

This allows us to reduce the number of clients in the salon at any one time.

If you are running 10 or more minutes late chances are we may not be able to go ahead with your scheduled treatment or you may need to forgo part of it.

Please call ahead if this likely to happen. If we do have time available we are more than happy to accommodate you.

Please note the cancellation policy does apply when running late if we are unable to accommodate due to other bookings.

Right to Refuse Service

For the safety, comfort and satisfaction of all clients and staff, and in the interest of health and safety, Enchanted Skin & Beauty reserve the right to refuse service at our discretion.

Acceptance of Terms & Conditions

When making a booking or purchase you are agreeing to the terms and conditions.

Treatment & Product Suitability

Some of the products and treatments are not suitable for everyone, please take note of any exclusions you may fall into in regards to these.

If you are unsure as to the suitability of any product or treatment please get in contact to have a chat about this.

Gift Vouchers

  • Gift vouchers are available for purchase with the following conditions:
  • Gift Vouchers can only be purchased in Australian dollars
  • Gift Vouchers are non-transferable.
  • Your recipient does not need to use up the entire original value of the voucher in a single purchase.
  • Remaining values on vouchers may be used on subsequent purchases.
  • Value of a Gift Voucher can be between $10 and $999 AUD
  • Gift Vouchers are valid for 3 years from the date of purchase
  • Gift vouchers offered with promotional value are not redeemable against other promotions or for the purchase of products.
  • Gift vouchers cannot be redeemed in our online store.
  • We do not offer refunds on Gift Vouchers.
  • As pricing is updated (due to various cost increases) vouchers for particular treatments may no longer cover the full cost of that treatment and will require a gap payment on the day of the appointment.
  • Please see out treatment pricing for the most up to date costs.

Enchanted Promotions & Giveaways

Promos cannot be cross redeemed

When a product is part of a promotion this is strictly while stocks last, and no rainchecks will be given.

Promotional treatments cannot be purchased with gift vouchers that have promotional value added to them.

Promos can not be redeemed with any other discount.

This includes via our online shop.

We reserve the right to end promotions prior to the date advertised.

Giveaways listed on any of our social media are not associated or affiliated with that social media platform.

Giveaways can not be exchanged for any other product or treatment.

They can not be transferred to another person.

Photo ID must be presented at redemption of give away.

Give away treatments are valid for 3 months from the date drawn.

Give away products must be picked up within 1 month from the date drawn (postage can be arrange for a fee).

We value your Privacy

Here at Enchanted Skin & Beauty we take our clients privacy seriously. When we collect any of your information, including your name, email, phone number or any other information that you provide to us… we never rent or share your personal information with 3rd parties.

Copyright

All information, text, material, graphics, software and advertisements on this website are copyright (c) of Enchanted Skin & Beauty our suppliers and/or licensors, unless expressly indicated as otherwise.

The content on this website is protected by Australian and international copyright and trade mark laws.
You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by us.

Any material appearing on this website must not be framed or embedded in another website without our prior written consent.

The contents of this website are only used for the purpose of information on the skin and body treatments provided by us.

Force Majeure - Circumstances Beyond Our Control

Enchanted Skin & Beauty are not liable to you for any incident which will delay us from carrying out our obligations under these terms and conditions if this delay is caused by events which are beyond the reasonable control of Enchanted Skin & Beauty. In this case you will grant us sufficient time to execute our obligations.

Changes to Terms & Conditions

We reserve the right to change these terms and conditions at any time. Any amendments will appear on this page and continued use of this site as well as purchases on the site will be deemed as acceptance of the amended terms and conditions.